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Course Description

Create customer loyalty by defining, managing, and enhancing the customer experience. Learn customer service skills and behaviours: how to link performance to customer requirements, model impeccable customer interactions, coach individuals, and develop your service team.

Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  • Describe the importance and benefits of customer service
  • Explain why companies lose customers
  • Identify ways to create a lasting positive impression with customers
  • Develop long-term customer loyalty
  • Coach others to deliver excellent customer service
  • Apply those communication skills which are key to excellent customer service
  • Explain how a customer service strategy fits into overall organizational goals

Applies Towards the Following Certificate(s)

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