Course Description

Create customer loyalty by defining, managing, and enhancing the customer experience. Learn customer service skills and behaviours: how to link performance to customer requirements, model impeccable customer interactions, coach individuals, and develop your service team.

Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  • Describe the importance and benefits of customer service
  • Explain why companies lose customers
  • Identify ways to create a lasting positive impression with customers
  • Develop long-term customer loyalty
  • Coach others to deliver excellent customer service
  • Apply those communication skills which are key to excellent customer service
  • Explain how a customer service strategy fits into overall organizational goals

Applies Towards the Following Certificate(s)


Enrol Now - Select a section to enrol in

F, Sa
8:30AM to 4:00PM
Jun 19, 2020 to Jun 20, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $445.00
Reading List / Textbook

No Required Textbook

Section Notes

Due to the intensive nature of this course, it is recommended that you familiarize yourself with course materials before your first class.

Assignments and group work will be required throughout the course duration and a final assignment may be due after the course has ended.

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L one week prior to the course start date. For more information about D2L, please visit our Online Learning Resources.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Required fields are indicated by .