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Course Description

Focus intensively on communication theory and skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Skills are demonstrated and then you will have the opportunity to practise in short exercises involving conflict situations. Specific skills include non-defensive listening, questioning, reframing and assertive speaking.

Course Details

By completion of this course, successful students will be able to:

  • Describe the basic principles of communication.
  • Describe barriers to communication and identify qualities of effective communication.
  • Describe non-verbal communication messages.
  • Differentiate between constructive and destructive, supportive and defensive communications in conflict situations.
  • Paraphrase, summarize, reflect feelings and respond empathically.
  • Ask open questions.
  • Reframe messages to promote the resolution of the conflict.
  • Differentiate between assertive and aggressive statements/responses.
  • Speak using “I” messages and behaviour description.
  • Use communication skills to respond to defensiveness.

Notes

Recommended: If you have not had previous training in interpersonal communication skills, this elective course is strongly recommended immediately after PDS 001 Foundations of Collaborative Conflict Resolution,  or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus.

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Type
Class
Days
W, Th
Time
8:30AM to 4:30PM
Dates
Apr 29, 2020 to Apr 30, 2020
Schedule and Location
Hours
14.0
Delivery Options
Course Fees
Flat Fee non-credit $460.00
Section Notes

Recommended: If you have not had previous training in interpersonal communication skills, this elective course is strongly recommended immediately after PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least ten calendar days prior to the start date of the course.

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