This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions, and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving coworkers, customers, committee members, neighbours, parents/ teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches.
A videotape will be provided to you to record your role play on the final day of the course
CR 110A or CR 110B; CR 260 recommended