Course Description

This course will teach leaders the first-aid approach to helping resolve interpersonal conflict between employees and colleagues. In this course, you will be introduced to the concepts of interest-based conflict resolution and the role of neutral third-party interveners. A conflict resolution model will be presented and you will also learn the communications skills to defuse interpersonal conflict and facilitate resolution between employees.


A videotape will be provided for you to record your role play on the final day of the course


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a course inquiry so that we may promptly notify you when enrolment opens.

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