Course Description

Let's bring the conversation back! Too often, communication is done by text, e-mail or now, by tweets. But what about those situations where having a conversation is the best way to communicate? You need the right skills to say the right thing, at the right time. During this fun, fast and engaging session, participants will experience the challenges of speaking with others and some of the barriers that can have an impact on effective communications. By the end of this practical session, participants will walk away understanding the four simple steps that can be taken to reduce misunderstanding--or missed understanding--and build more effective and productive workplaces.


This is not eligible for credit towards the Certificate for Emerging Leaders.


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