BUS 638 - Measuring Organizational Performance: Models, Tools and Frameworks

Course Description

Managers can be bombarded with reports, dashboards, and technological systems. Data, like everything else, is something we can draw upon from our existing work, internal processes and available resources. If collected in the right way and with the proper approaches, the potential for data to enable you to measure organization performance is remarkable. This course outlines tools for establishing the most useful, high level measures by which to monitor your company, department or unit’s progress and performance against its strategic goals. Learn to identify the tools and methods needed to capture information and how to analyze and present the data collected.

Course Details

By completion of this course, successful students will be able to:

• Identify tools for establishing high level measures by which to monitor progress and performance.
• Explore methods for capturing information about business performance, customers or external markets from existing sources.
• Analyze and present data to demonstrate progress and performance against strategic goals.

Proficiencies