Course Description

How do we directly address conflict in a way that preserves or improves relationships, creates new opportunities, and increases productivity? This seminar provides a ten-step method for resolving conflict and provides a sound, logical roadmap for action.

Conflict is inevitable: when people work together they bring differing perspectives, opinions, and motives that can lead to conflict. Conflict is not always bad: Many conflicts—when handled properly—can create an atmosphere of creativity and innovation. Conflict Management skills can be learned. While natural ability is helpful, we know these skills can be effectively developed and improved.

This content is powered by The Center for Creative Leadership® (CCL) in collaboration with the University of Continuing Education.

Course Details

By completion of this course, successful students will be able to: 

  • Recognize and understand their own conflict “triggers”
  • Understand how different values may contribute to conflict
  • Practise active and passive positive responses to conflict in their workplace
  • Apply the strategies to a workplace conflict situation

Applies Towards the Following Certificate(s)


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Dec 02, 2020 to Dec 09, 2020
Delivery Options
Course Fees
Fee Before GST non-credit $389.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with online learning are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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