Loading...

Course Description

How do we directly address conflict in a way that preserves or improves relationships, creates new opportunities, and increases productivity? This seminar provides a ten-step method for resolving conflict and provides a sound, logical roadmap for action.

Conflict is inevitable: when people work together they bring differing perspectives, opinions, and motives that can lead to conflict. Conflict is not always bad: Many conflicts—when handled properly—can create an atmosphere of creativity and innovation. Conflict Management skills can be learned. While natural ability is helpful, we know these skills can be effectively developed and improved.

This content is powered by The Center for Creative Leadership® (CCL) in collaboration with the University of Continuing Education.

Course Details

By completion of this course, successful students will be able to: 

  • Recognize and understand their own conflict “triggers”

  • Understand how different values may contribute to conflict

  • Practice active and passive positive responses to conflict in their workplace

  • Apply the strategies to a workplace conflict situation

Proficiencies

Certificate for Frontline Leaders - Seminar Category Leading Others

Applies Towards the Following Certificate(s)

Loading...

Enrol Now - Select a section to enrol in

Type
Class
Days
F
Time
8:30AM to 4:30PM
Dates
Dec 06, 2019
Schedule and Location
Hours
7.0
Delivery Options
Course Fees
Fee Before GST non-credit $389.00
Instructor(s)
Section Notes

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least ten calendar days prior to the start date of the course.

Type
Class
Days
F
Time
8:30AM to 4:30PM
Dates
Feb 07, 2020
Schedule and Location
Hours
7.0
Delivery Options
Course Fees
Fee Before GST non-credit $389.00
Instructor(s)
Section Notes

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least ten calendar days prior to the start date of the course.

Required fields are indicated by .