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Course Description

In this class we will explore conflict as narrative to learn and practice specific techniques for gaining self-awareness and strengthening relationships. The detached observer status of the storyteller is a powerful tool for resolving conflict. Shifting a story from 'my experience' to 'our experience' is a significant step in building understanding which leads to stronger resolutions. Join the discussion and learn how you can influence stories in your organization to support stronger working relationships.

Topics

  • Examining personal assumptions and how they show up in conflict
  • Evaluating your response when listening to conflict stories from others
  • Composing questions and applying listening skills to reframe conflict stories from “my experience” to “our experience”
  • Demonstrating the shrink in the intention – impact gap using story
  • Analyzing the shifting markers of the drama triangle in conflict stories
  • Illustrating how stories impact and shape organizational culture and development

 

Course Details

Upon completion of the course, successful students will be able to:

  • Recognize personal assumptions and how they show up in conflict
  • Manage your response when listening to conflict stories from others
  • Use questions and active listening to help reframe conflict stories from 'my experience' to 'our experience'
  • Shrink the intention – impact gap using story
  • Recognize the shifting markers of the drama triangle in conflict stories
  • Develop understanding of how stories impact and shape organizational culture and development

Applies Towards the Following Certificate(s)

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