Course Description

This course is designed to help you reach positive outcomes through a deeper exploration of positions, interests and intentions. Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working towards interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. You will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices. 

Course Details

By completion of this course, successful students will be able to:

  • Describe conflict as a process of polarization.
  • Describe conflict resolution as a balancing of advocacy and facilitation.
  • Describe the layered concepts – position, interest and intention.
  • Create a climate for openness.
  • Identify the difference between what is said and what is meant.
  • Listen for meaning.
  • Use types of questions that help to unveil what is important for the other person and why it is important to them.
  • Question for context, content and process.
  • Disclose interests.
  • Clarify and explore their own interests.
  • Use common ground, shared interests, complementary differences and immediacy in disclosure.
  • Use disclosure as a rapport building skill.

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M, T, W
8:30AM to 4:30PM
Mar 08, 2021 to Mar 10, 2021
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $645.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus, and PDS 185 Negotiation Skills Level I or PDS 006 Mediation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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