Course DescriptionThis course is designed to help you reach positive outcomes through a deeper exploration of positions, interests and intentions. Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working towards interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. You will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices.
By completion of this course, successful students will be able to:
- Describe conflict as a process of polarization.
- Describe conflict resolution as a balancing of advocacy and facilitation.
- Describe the layered concepts – position, interest and intention.
- Create a climate for openness.
- Identify the difference between what is said and what is meant.
- Listen for meaning.
- Use types of questions that help to unveil what is important for the other person and why it is important to them.
- Question for context, content and process.
- Disclose interests.
- Clarify and explore their own interests.
- Use common ground, shared interests, complementary differences and immediacy in disclosure.
- Use disclosure as a rapport building skill.
Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus and PDS 185 Negotiation Skills Level I or PDS 006 Mediation Skills Level I.