Course Description

Making decisions is one of the main functions of a leader, and the quality of those decisions is one of the primary ways a leader’s effectiveness is judged. It is common for leaders to panic and either rush into a poor decision or become paralyzed and not make one at all. The Question, Factors, Options, Planning (QFOP®) model for decision making is simple to use and provides a framework to make better decisions. Learn how to use the model by working through examples, then discuss how to communicate decisions to your supervisor or team. Both deliberate and rapid decisions will be covered, as well as how to ensure lessons are incorporated from previous similar decisions. As a leader, give yourself the best possible chance to make decisions that are as good as they can be.


  • An introduction to decision making
  • Differences between good and bad decisions
  • Question, Factors, Options, Decision (QFOP) model for decision-making
  • Quick decision-making model
  • Case study and live example
  • Presenting your decisions to others
  • After action review process – how to make an even better decision next time

Applies Towards the Following Certificate(s)

Enrol Now - Select a section to enrol in
8:30AM to 4:30PM
Dec 06, 2021
Schedule and Location
Delivery Options
Course Fees
Fee Before GST non-credit $389.00
Reading List / Textbook

No textbook required.

Section Notes

Delivery format may change in response to COVID-19. Students will be informed of any changes.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Required fields are indicated by .