Course Description

Conflict in a team situation is challenging and team members need strategies for positive resolutions. As an effective team member, you need to identify the dynamics at play in the team, and learn and practise strategies for intervening to move the group towards resolution. Through role-play, case analysis and discussion, you will build your understanding of group role functions and problematic behaviours that interfere with the function of the team. You will practise a collaborative conflict resolution process.


Course Details

By completion of this course, successful students will be able to:

  • Identify group roles, dynamics and development.
  • Describe how roles, dynamics and development affect group functioning and conflict.
  • Use skills and strategies for identifying group dysfunction and improving group effectiveness.
  • Use communication skills in a group setting.
  • Adapt collaborative conflict resolution processes to a group setting.


Formerly: PDS 008 Resolving Conflict in Groups Level I: Effective Team Dynamics (CCR210)


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Th, F
8:30AM to 4:30PM
Jun 17, 2021 to Jun 18, 2021
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $460.00
  • Leslie Allen
Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus, and PDS 185 Negotiation Skills Level I or PDS 006 Mediation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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