The ability to negotiate and resolve conflicts effectively has become a modern-day survival skill in professional and personal settings. In today's workplace, employers consider conflict resolution skills to be essential for all employees, at all levels within the organization. This specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills. It will equip you with concepts and skills to improve your personal and working relationships by learning how to handle conflict more constructively.
Negotiation is a conflict resolution process in which the people involved in the situation talk directly with each other to arrive at an agreement or decision. The Centre teaches an approach to negotiation that involves looking for mutually satisfactory solutions.
This specialization is 252 hours (36 training days) and culminates in a Certificate in Conflict Resolution: Specialization in Negotiation upon successful completion of all course hours and the final evaluation component.
Prior learning from other post-secondary institutions
Advanced standing may be granted for equivalent courses completed at other post-secondary institutions. Please contact JIBC for further information.
Informal Course Waivers
Waivers may be granted for equivalent courses completed at other post-secondary institutions or equivalent work experience in collaborative conflict resolution; however, this is not advanced standing and credit will not be granted in the place of waived courses. Students completing certificates through JIBC will need to apply for advanced standing or complete the waived course during a future offering. Contact Continuing Education for further information.
Please note that informal waivers are only granted due to exceptional circumstances for Mediation and Negotiation Skills Level II.
When you enrol in a certificate program, you become part of an ever-growing learning community.
The benefits include:
- Enhance your career prospects — employers are looking for people who build productive interpersonal and workplace relationships.
- Courtesy of the JIBC virtual library, access to the JIBC's extensive collection of books, periodicals, and videos on conflict resolution and related subjects, including a wide variety of online journals and articles.
- Advanced notice of special events, unique courses and exclusive offerings.
- Invitations to participate in surveys that help shape the future of the Centre's activities and programs.
- Personalized assistance from Centre staff in planning your learning path and program progression.
- Clear graduation criteria: While courses and programs are evaluated and revised on a regular basis, your graduation criteria are set when you register for a certificate program. Therefore, you know what's expected of you.
- Celebrate your success with friends and family when you graduate by attending either the University of Calgary's Continuing Education graduation ceremony or the JIBC convocation ceremony.
- The number of courses and electives varies in each Certificate in Conflict Resolution specialization. See the learning paths for each specialization.
- You progress at your own pace. You choose the amount of time that you have for taking courses and the speed at which you learn and integrate the new skills. We recommend you take one to three years to complete a Certificate in Conflict Resolution. The Associate Certificate in Workplace Conflict can be completed within six months.
- You can choose your specialization at any time, and all eligible courses will be counted towards the requirements of that specialization.
- You may change your specialization as long as you complete all the required courses for the new specialization. Changing your specialization can be done by completing a new admission form and sending it to the Justice Institute of British Columbia.
- Each certificate has an assessment component completed through the Justice Institute of British Columbia.
All certificate admission applications are completed through the Justice Institute of British Columbia. Click here to obtain further information or to apply for certificate admission.
You must have successfully completed Negotiation Skills Level II (CR280) and be enrolled as a certificate student before you are eligible to register for your assessment. Assessments are done by mail only. The University of Calgary books assessment facilities in the fall, winter and spring semesters. Contact the Program Manager to book the facilities after you have received your assessment package from the Justice Institute of British Columbia.
Toll-free: 1-866-220-4992 (outside of Calgary)
Email: Click here
Registration and program information
To register for face-to-face courses at the University of Calgary, register online, or call 403-220-2866.
To register for online courses through the Justice Institute of British Columbia; call 1-877-528-5591.
Read more about the program at www.jibc.ca/ccr