Offered in collaboration with the Justice Institute of British Columbia's Centre for Conflict Resolution, Continuing Education is pleased to offer the Certificate in Conflict Resolution, with a specialization in Negotiation, Mediation/Third Party Intervention, or Family Mediation. Two shorter programs — the Associate Certificate in Conflict Coaching and Associate Certificate in Workplace Conflict ladder into the larger certificates.

The Justice Institute of British Columbia is a top education provider in North America in the field of conflict resolution. Everyone is welcome in these courses and programs. There are no entrance requirements and every course will give you practical skills you can use immediately.

To register for an assessment, you must be enrolled as a certificate student. Please contact the Justice Institute of British Columbia to register for your assessment.

When you enrol in a certificate program, you become part of an ever-growing learning community.

The benefits include:

  • Enhance your career prospects — employers are looking for people who build productive interpersonal and workplace relationships.
  • Courtesy of the JIBC virtual library, access to the JIBC's extensive collection of books, periodicals, and videos on conflict resolution and related subjects, including a wide variety of online journals and articles.
  • Advanced notice of special events, unique courses and exclusive offerings.
  • Invitations to participate in surveys that help shape the future of the Centre's activities and programs.
  • Personalized assistance from Centre staff in planning your learning path and program progression.
  • Clear graduation criteria: While courses and programs are evaluated and revised on a regular basis, your graduation criteria are set when you register for a certificate program. Therefore, you know what's expected of you.
  • Celebrate your success with friends and family when you graduate by attending either the University of Calgary's Continuing Education graduation ceremony or the JIBC convocation ceremony.

All of our programs are based on part-time study and can be taken at your own pace.

You may be entitled to receive credit based on past training, such as other college or university courses. The maximum amount of credit that can be awarded is 50 per cent of certificate requirements.


JIBC Course Equivalency Chart

Cont Ed
Course Code
Course Code
Course Code
Course Title
PDS 001 CRES-1100 CCR100 Foundations of Collaborative Conflict Resolution
PDS 002 CRES-1101 CCR101 Foundations of Collaborative Conflict Resolution: Workplace Focus
PDS 173 CRES-1302 CCR102 Building Your Communication Toolbox
PDS 004 CRES-1305 CCR105 Asserting Yourself in Conflict Situations
PDS 185 CRES-1170 CCR170 Negotiation Skills 1
PDS 006 CRES-1180 CCR180 Mediation Skills Level 1
PDS 007 CRES-1190 CCR190 Dealing with Anger
PDS 009 CRES-1200 CCR200 Resolving Conflict on the Front Line: Demonstrating Lead
PDS 208 CRES-1402 CCR202 Shifting from Positions to Interests
PDS 013 CRES-1408 CCR208 Art of Reframing
PDS 229 CRES-1210 CCR210 Conflict Dynamics in Groups
PDS 010 CRES-1270 CCR280 Negotiation Skills 2
PDS 012 CRES-1280 CCR290 Mediation Skills 2
PDS 236 CRES-1308 CCR108 Managing the Hostile Individual
PDS 238 CRES-1131   Conflict Coaching Level 1
PDS 239 CRES-1231   Conflict Coaching Level 2

Contact Us

Phone: 403-220-2866
Toll-free: 1-866-220-4992 (outside of Calgary)
Fax: 403-284-5702
Email: Click here

Registration and program information

To register for face-to-face courses at the University of Calgary, register online, or call 403-220-2866.

To register for online courses through the Justice Institute of British Columbia; call 1-877-528-5591.

Read more about the program at

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