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PDS 021 Defining Issues and Setting the Agenda

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Course Description

Now expanded to include negotiation as well as mediation, this two-day elective focuses on Stage 2 of the model. Using a variety of video, demonstration and in-the-moment examples, you will learn how to sift through the dynamics, the emotion and the way people express themselves in order to clearly isolate issues that should form the agenda. You will learn how to ask the kinds of questions that clarify themes and issues, how to summarize to provide focus and how to get agreement on the agenda. You will have lots of opportunity to practise.

Prerequisites

Prerequisite: PDS 001 Foundations of Collaborative Conflict Resolution, or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus; and, PDS 185 Negotiation Skills Level I, or PDS 006 Mediation Skills Level I




Sections

  PDS 021 - 008 Defining Issues and Setting the Agenda  
  Winter 2017   Status:  Available
 
Class:   Tue, Wed 8:30AM - 4:30PM
14 Feb 2017 to 15 Feb 2017
Number of Sessions: 2 Sessions
Hours: 14.00
Course Fees:   Flat Fee non-credit    $435.00
Potential Price Adjustments:
 
Campus: Downtown
Delivery Options:  Class
Instructor(s): Sharon Wilson
  Section Notes:  

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus and PDS 185 Negotiation Skills Level I or PDS 006 Mediation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2988 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

A $25 fee applies for course withdrawals and transfers.  
 


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