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PDS 011 Getting to the Heart of Conflict (CCR 203)

Course Description

This in-depth course focuses on Stage 3 of the negotiation and mediation models. You will explore your own 'positionality' and practise using communication skills to better disclose and elicit interests in order to enhance understanding. You will briefly review positions, issues and interests, and focus on questioning for information, probing for deeper interests, disclosing interests, reframing negative interests into positive interests and creating an attitude of positive resolution. You can expect individual and small-group self-reflective exercises, a skill development emphasis and an opportunity to intensively practise Stage 3 of a mediation or negotiation.


CCR100 or CCR101 and CCR170 or CCR180

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