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PDS 018 Negotiating With Difficult People: Making It Hard To Say No

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Course Description

This course helps you understand your own reactions to difficult situations and develop skills to overcome the obstacles to reaching successful agreements. At one time or another, everyone has had to negotiate with aggressive, critical or argumentative people. Decision-making and implementation are often derailed by entrenched, negatively focused, reactive responses to change and diversity. Trying to resolve issues with people whose behaviour we find challenging often brings us to the limits of our patience and interpersonal skill.


PDS 001 Foundations of Collaborative Conflict Resolution, or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus; and PDS 185 Negotiation Skills Level I


  PDS 018 - 009 Negotiating with Difficult People: Making It Hard to Say No  
  Winter 2017   Status:  Available
Class:   Tue, Wed 8:30AM - 4:30PM
14 Mar 2017 to 15 Mar 2017
Number of Sessions: 2 Sessions
Hours: 14.00
Course Fees:   Flat Fee non-credit    $435.00
Potential Price Adjustments:
Campus: Downtown
Delivery Options:  Class
Instructor(s): Kerry Brown
  Reading List / Textbook:  Students are required to have a 32 GB microSD class 10 memory card to record the video role plays throughout the certificate. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-4713.
  Section Notes:  

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus and PDS 185 Negotiation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2988 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

A $25 fee applies for course withdrawals and transfers.  

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