Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations.
This course is equivalent to PDS 001 Foundations of Collaborative Conflict Resolution. Students must take one of these courses as a prerequisite for other required courses in the certificates.
Formerly: Resolving Conflict in the Workplace