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PDS 168 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CCR 260)

Course Description

Learn practical ways of assisting teams to resolve conflicts as either an internal or external facilitator. Assess your facilitation strengths and practise leading a collaborative process, managing group dynamics, dealing with challenging behaviours, handling power struggles, identifying hidden agendas and assisting the group to come to agreement. This course uses discussion, role-play and case studies and is intended for those who are already comfortable and confident in using basic facilitation skills.


Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution (CCR100) or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus (CCR101) and PDS 185 Negotiation Skills Level I (CCR170) or PDS 006 Mediation Skills Level I (CCR180), and PDS 229 Conflict Dynamics in Groups (CCR210).

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