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BMC 185 Customer Service Excellence

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Course Description

Create customer loyalty by defining, managing, and enhancing the customer experience. Learn customer service skills and behaviours: how to link performance to customer requirements, model impeccable customer interactions, coach individuals, and develop your service team.

Course Details


Upon successful completion of this course you will be able to:

  • Describe the importance and benefits of customer service
  • Explain why companies lose customers
  • Identify ways to create a lasting positive impression with customers
  • Develop long-term customer loyalty
  • Coach others to deliver excellent customer service
  • Apply those communication skills which are key to excellent customer service
  • Explain how a customer service strategy fits into overall organizational goals

Applies Towards the Following Certificate(s)


  BMC 185 - 015 Customer Service Excellence  
  Summer 2017   Status:  Available
Class:   Wed, Thu 8:30AM - 4:00PM
19 Jul 2017 to 20 Jul 2017
Number of Sessions: 2 Sessions
Hours: 20.00
Course Fees:   Flat Fee non-credit    $445.00
Potential Price Adjustments:
Campus: Downtown
Delivery Options:  Class
  Reading List / Textbook:  

There will be a course package to purchase through the University of Calgary Bookstore. The course package will be available closer to the beginning of the course. Please contact the bookstore about availability.

Textbooks are available for purchase from the Downtown Campus UofC Bookstore. For information on the UofC Bookstore hours, store locations or how to purchase textbooks http://www.calgarybookstore.ca

  Section Notes:  

Please note:  This course follows an intensive format

Due to the intensive nature of this course, it is recommended that you pre-read or familiarize yourself with course materials prior to the course.

Students are expected to attend all sessions.

Students will be required to complete assignments during the week and may be asked to prepare a final assignment after the course has ended.

If your desired course section is full, please check if another section is available for registration or add your name to the waitlist as sections are often added based on demand.


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