Has this ever happened to you? You tell a staff member that the work they just completed is not quite right, needs some changes or corrections, or that they need to do something they promised to you last week but still haven't started. Their reaction is to make excuses, complain, or give you a long explanation of why they did it their way instead of the way they were asked to do it. One of the major reasons people do not improve their performance at work is because they don't receive the right feedback in the right way at the right time. Anyone can tell a person that they made a mistake or were wrong. It takes a great deal of skill, however, to tell people that their work is not up to expectations—in such a way that the person remains motivated, corrects the errors, and works hard to improve.
- High performance feedback
- Receiving criticism - psychological defence mechanisms
- Responding non-defensively to criticism
- Tips on handling non-deserved criticism
- Giving criticism
- Managing consequences
Certificate for Emerging Leaders: Communication