The key to organizational effectiveness is the selection and promotion of the best people available. It is important to hire people who are accountable and productive, and who will contribute to the goals of the organization. Behavioural interviewing, which has been researched extensively in Canada and the United States, is an effective technique based on the premise that the best predictor of future behaviour is past behaviour. Hiring and training people are costly investments in human resources. When a person does not meet expectations or requirements, the investment is lost.
Whether you are in a supervisory, managerial, or staff position, you will gain knowledge and skills necessary for effective interviewing and selection, be it for an entry-level employee or a seasoned manager.
- Avoiding the consequences of poor hiring practices
- Completing a job analysis beyond traditional job descriptions
- Matching people and jobs
- Legal aspects of requesting information
- Questions for gaining required behavioural information
- Gaining the interviewee's cooperation and confidence
- Probing for latent or difficult information
- Handling interview problems
- Organizing and interpreting interview findings
- Gaining relevant information from references
- Assessing candidates and making a decision
- Panel adaptation for two or more interviewers
Certificate for Emerging Leaders topic area: Professional Skills