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PDS 204 Conflict On The Front Line: Leaders As Conflict Resolvers (cr 128)

Course Description

This course will teach leaders the first-aid approach to helping resolve interpersonal conflict between employees and colleagues. In this course, you will be introduced to the concepts of interest-based conflict resolution and the role of neutral third-party interveners. A conflict resolution model will be presented and you will also learn the communications skills to defuse interpersonal conflict and facilitate resolution between employees.


A videotape will be provided for you to record your role play on the final day of the course

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