Employers rate strong communication skills highly. Since we communicate about 80 per cent of our business day, our job performance is enhanced by our ability to communicate with power and influence. Learn how to organize and express your ideas, show appropriate non-verbal cues, really listen to others, and adapt your message to your audience and purpose.
Upon successful completion of this course, you will be able to:
- Recognize and adapt to another's communication style in the workplace
- Self-assess your own communication style
- Detect nuances of oral and non-verbal messages by the integration of non-verbal and verbal skills
- Heather Faas