Doesn't that person understand what just happened? Don't they know how important this is? Why did they let me down? Do you sometimes find yourself thinking these questions? If your answer is yes, it might be a sign that their crystal ball is broken. Despite our best efforts, we sometimes find it challenging to clearly articulate expectations or provide constructive feedback. We may incorrectly assume intentionality behind someone's actions. Join us for an interactive session that addresses the key components of communicating expectations and setting tangible goals, and offers a simple formula for providing great feedback while minimizing defensiveness.