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BUS 227 Taking the Sting Out of Conflict

Course Description

What is it about conflict that results in many people either 'leading with their left' or 'heading for the hills to hide out?' You know the signs. People either come out of their corner with a passive-aggressive, combative or antagonistic approach, or hide, hoping if they close their eyes long enough the conflict will go away. This workshop puts a face on conflict. It talks about the reasons for it, how it gets fuelled and how to lessen the intensity of it. You will leave armed with a conflict management process to administer in any situation. With practice--and high Emotional SMARTS® and behavioural style flexibility--you may find your fear and trepidation about conflict lessens, your confidence in addressing conflict increases, and you are able to demonstrate a pro-active and forward-thinking  type of conflict management leadership.


This is not eligible for credit towards the Certificate for Emerging Leaders.


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