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CPE 178 Essential Skills of Supervision

Course Description

Lawrence Shulman has taught and inspired thousands of managers and supervisors for more than forty years. This workshop deals with the real nitty-gritty of being a manager of helping professionals in the 21st century. You will learn that effective management is more than formulas or techniques, but an approach that models accountability and honesty.  Shulman will focus on four major areas of supervisory practice: dealing with difficult staff (passive resistance, denial, personal problems, the "deviant staff member"); feeling caught in the middle between staff and administration; dealing with the impact of traumatic events such as the death of a client or staff cutbacks; and addressing inter-ethnic and intra-ethnic issues.

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Course Details



Approved for 12 hours ACSW Category "A" credits.


Section 001 scheduled for May 11-12 is being held in Edmonton, AB.

Section 002 scheduled for May 13-14 is being held in Calgary, AB on campus.


Withdrawal Policy: If a registrant withdrawals from this workshop 5 or more business days prior to the start date of the workshop, the registrant will receive a full refund minus an administrative fee of $30.00. No refunds on withdrawals 4 business days or less. Substitution of an eligible candidate will be allowed up to one business day before the start date of the workshop.

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please complete a Course Inquiry so that we may promptly notify you when enrolment opens.

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