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PDS 236 Managing the Hostile Individual

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Course Description

Discover alternatives for managing hostile individuals constructively. Many people find themselves the target of hostile or aggressive behaviour in the workplace. Dealing with these encounters requires emotional energy and frequently results in increased stress. Discuss risk factors and ways to ensure personal safety. Learn to identify factors that escalate the level of hostility, as well as personal responses to hostile behavior. Learn and practise a model for defusing hostility and increase your skills in constructively confronting problem behaviour.




  PDS 236 - 001 Managing the Hostile Individual  
  Spring 2017   Status:  Available
Class:   Tue, Wed 8:30AM - 4:30PM
20 Jun 2017 to 21 Jun 2017
Number of Sessions: 2 Sessions
Hours: 14.00
Course Fees:   Flat Fee non-credit    650.00
Potential Price Adjustments:
Campus: Downtown
Delivery Options:  Class
  Section Notes:  

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2988 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

A $25 fee applies for course withdrawals and transfers.  

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