This course introduces students to the Business Process Management (BPM) concepts, methodologies and techniques used to improve an organization's operational performance and to reduce its costs and risks.
A business process is a set of activities that, once completed, will accomplish an organizational goal resulting in the delivery of a service or product for a customer or group. Business Process Management (BPM) defines the approach, lifecycle, techniques and frameworks used to improve an organization's operational performance (effectiveness, efficiency, adaptability, and quality) and to reduce its costs and risks.
Students will learn how to design, model, monitor and optimize processes within the lifecycle of a BPM initiative. The course will also teach the students how to start a BPM initiative, align it to organizational strategy and how to monitor/report the effectiveness of designed optimizations.
- This course does not have prerequisites, students must however meet the recommendations and requirements in the Notes section along with any proficiencies identified below.
Courses are instructor-led, face-to-face and may be delivered in three formats:
- In Class - all classes are taught in a computer lab.
- Online - all classes are taught synchronously in real-time.
- Blended - delivery is both in a computer lab and synchronously online, alternating weekly.
It is the students responsibility to carefully read the course section content below to know which delivery options are available for the course they are registering into.
- Registrations within 24 hours of course start time must be made by phone (403-220-2988).
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Course Level Learning Outcomes
- Explain the concept, approach and value of applying BPM
- Initiate BPM initiatives in alignment with business strategy
- Understand the activities and roles involved in delivering BPM initiatives
- Create and analyze process models
- Asses the performance of a process
Topics of Instruction
- Adaptive Case Management
- Business Process Reengineering
- Continuing Improvement
- Six Sigma
- Theory of Constraints
- Cost analysis
- Critical to quality
- Failure Model
- Kaizen Even
- Value Add
Business Process Management Notation (BPMN) Participants:
- Call Activity
- Even Subprocess
- Exclusive (XOR)
- Parallel (AND)
- Inclusive (OR)
- Basic Concepts
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Courses are 30 hours and are scheduled to be completed in either 5 weeks or 10 weeks. Generally, 5 week courses have two classes per week, and 10 week courses have one class per week.
Courses may be deliveredin class, online, or blended (both in class and online). All delivery formats will use Desire2Learn (D2L) and Adobe Connect Meeting (ACM) tools to varying degrees and it is the students responsibility to ensure they are comfortable with these tools prior to the start of the first class.
Students are encouraged to read Student Online Learning Resources to determine the delivery format that will best meet their learning needs.
- Students familiar with D2L and ACM from previous course work require no further introduction to these learning tools.
- Students who register into an in class only course section and who are unfamiliar with D2L and ACM learning tools are recommended to take the necessary time to fully explore these learning tools prior to the start of class.
- Students who register into an online or blended course section and who are unfamiliar with D2L and ACM learning tools are recommended to take BMC 352 Learning Online.
For online and blended delivery, students should have access to their own computer with required software, Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors). Students should test their environment prior to the start of class to ensure everything is working properly.
Students will need access to software outside the classroom lab to enable work on assignments, projects, and other course work.
- The software used in this course is Microsoft Office 2013 which may be downloaded from Microsoft.
- If necessary, additional requirements will be announced at the start of the course.
It is strongly recommended that students attend every class. It is the responsibility of the student to communicate potential absenteeism to the instructor.
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