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ICT 763 Business Process Management

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Course Description

This course introduces students to the Business Process Management (BPM) concepts, methodologies and techniques used to improve an organization's operational performance and to reduce its costs and risks.


Course Details

A business process is a set of activities that, once completed, will accomplish an organizational goal resulting in the delivery of a service or product for a customer or group. Business Process Management (BPM) defines the approach, lifecycle, techniques and frameworks used to improve an organization's operational performance (effectiveness, efficiency, adaptability, and quality) and to reduce its costs and risks.

Students will learn how to design, model, monitor and optimize processes within the lifecycle of a BPM initiative. The course will also teach the students how to start a BPM initiative, align it to organizational strategy and how to monitor/report the effectiveness of designed optimizations.


Prerequisites

  • This course does not have prerequisites, students must however meet the recommendations and requirements in the Notes section along with any proficiencies identified below.

Delivery

Courses are instructor-led, face-to-face and may be delivered in three formats:

  • In Class - all classes are taught in a computer lab.
  • Online - all classes are taught synchronously in real-time.
  • Blended - delivery is both in a computer lab and synchronously online, alternating weekly.

It is the students responsibility to carefully read the course section content below to know which delivery options are available for the course they are registering into.

Registration

  • Registrations within 24 hours of course start time must be made by phone (403-220-2988).

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Course Content

Course Level Learning Outcomes

  • Explain the concept, approach and value of applying BPM
  • Initiate BPM initiatives in alignment with business strategy
  • Understand the activities and roles involved in delivering BPM initiatives
  • Create and analyze process models
  • Asses the performance of a process

Topics of Instruction

Frameworks:

  • Accord
  • eTOM
  • GSRM
  • MIPI
  • PCF

Methodologies:

  • Adaptive Case Management
  • Business Process Reengineering
  • Continuing Improvement
  • Lean
  • Six Sigma
  • Theory of Constraints

Techniques:

  • Cost analysis
  • Critical to quality
  • Cycle-Time
  • Failure Model
  • Kaizen Even
  • Value Add
  • 5W's

Business Process Management Notation (BPMN) Participants:

  • Pool
  • Lane

BPMN Activities:

  • Task
  • Subprocess
  • Call Activity
  • Adhoc
  • Even Subprocess

BPMN Gateways:

  • Exclusive (XOR)
  • Parallel (AND)
  • Inclusive (OR)
  • Event-based

BPMN Events:

  • Basic Concepts
  • Message
  • Timer
  • Error
  • Conditional
  • Signal
  • Termination
  • Link
  • Compensation
  • Multiple
  • Parallel
  • Escalation
  • Cancel

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Notes

Course Duration

Courses are 30 hours and are scheduled to be completed in either 5 weeks or 10 weeks. Generally, 5 week courses have two classes per week, and 10 week courses have one class per week.

Delivery Formats

Courses may be deliveredin class, online, or blended (both in class and online). All delivery formats will use Desire2Learn (D2L) and Adobe Connect Meeting (ACM) tools to varying degrees and it is the students responsibility to ensure they are comfortable with these tools prior to the start of the first class.

Students are encouraged to read Student Online Learning Resources to determine the delivery format that will best meet their learning needs.

  • Students familiar with D2L and ACM from previous course work require no further introduction to these learning tools.
  • Students who register into an in class only course section and who are unfamiliar with D2L and ACM learning tools are recommended to take the necessary time to fully explore these learning tools prior to the start of class.
  • Students who register into an online or blended course section and who are unfamiliar with D2L and ACM learning tools are recommended to take BMC 352 Learning Online.

Required Tools

For online and blended delivery, students should have access to their own computer with required software, Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors). Students should test their environment prior to the start of class to ensure everything is working properly.

Required Software

Students will need access to software outside the classroom lab to enable work on assignments, projects, and other course work.

  • The software used in this course is Microsoft Office 2013 which may be downloaded from Microsoft.
  • If necessary, additional requirements will be announced at the start of the course.

Textbooks

Attendance

It is strongly recommended that students attend every class. It is the responsibility of the student to communicate potential absenteeism to the instructor.

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Prerequisites

  • This course does not have prerequisites, students must however meet the recommendations and requirements in the Notes section along with any proficiencies identified below.

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Proficiencies

  • Students who register into an online or blended course section and who are unfamiliar with D2L and ACM learning tools are recommended to take BMC 352 Learning Online.
  • Students must be familiar with the personal computer, keyboard and mouse.
  • Students must have Microsoft Windows skills and knowledge, and be able to perform the following tasks:
    • start and run Windows
    • use the taskbar, Start button and Help feature
    • use Minimize, Maximize, Restore Down/Up and Close
    • use the left and right mouse buttons appropriately
    • understand file management techniques
    • navigate between files, folders, or drives.

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Applies Towards the Following Certificate(s)




Sections

  ICT 763 - 002 Business Process Management  
  Spring 2017   Status:  Canceled
 
Online:   Mon 6:00PM - 9:00PM
10 Apr 2017
Online:   Mon 6:00PM - 9:00PM
24 Apr 2017 to 26 Jun 2017
Number of Sessions: 10 Sessions
Hours: 30.00
Course Fees:   Flat Fee non-credit    $825.00
 
Delivery Options:  Online Synchronous
Instructor(s): Mike Poulin
  Section Notes:  

COURSE SCHEDULE AND DELIVERY

This course has 10 classes scheduled once per week for 10 weeks. There is no class Easter Monday, Monday, April 17, 2017 and Victoria Day, Monday, May 22, 2017. This course is delivered in a online format. Classes are held online only synchronously in real time. Click the '10 Sessions' link above for details.

PREREQUISITES

There are no prerequisites for this course.

PROFICIENCIES

Students who are unfamiliar with D2L / ACM are recommended to take BMC 352 Learning Online.

  
 


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