Are you? A help desk professional who supports Mac OS X users or works in a business that uses Mac OS X systems? A technical coordinator or power user who manages networks of Mac OS X systems in your organization — for example, a teacher or a technology specialist who manage classroom networks or computer labs?
If so?? Support Essentials for MAC OS X Systems is for you. This course addresses the technical skills needed by a Mac OS X specialist who works as a support professional or otherwise assists Mac OS X users with technical issues.
A certification voucher will be provided to each person attending. This will allow you to be certified as an Apple Certified Support Professional (ACSP). ACSP verifies an understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities.
Further information about the Apple Certified Support Professional is available on the Apple web site at: http://training.apple.com/certification/acsp