Vendor Documentation Control is designed to educate individuals in setting standards for submitting and receiving documentation created as a result of an order placement.
Almost every order placed for parts, equipment or services results in the submission of documentation deliverables. This is an area that can have a major impact on the quality of the materials or services provided and can result in the largest cost impact to any project.
The ability to manage incoming documentation means that document controllers will understand how to begin controlling the third party submissions before an order is even placed and how to ensure the smooth progression of information flow through to facility maintenance and operation.
Document controllers who will be engaging, managing and expediting third party documentation from or to vendors, suppliers, manufacturers or field service providers will require this course in order to ensure appropriate control. It is vital to understand basic document control practices before learning these techniques.
- This course does not have prerequisites, students must however meet the recommendations and requirements in the Notes section along with any proficiencies identified below.
Courses are instructor-led, face-to-face and may be delivered in three formats:
- In Class - all classes are taught in a computer lab.
- Online - all classes are taught synchronously in real-time.
- Blended - delivery is both in a computer lab and synchronously online, alternating weekly.
It is the students responsibility to carefully read the course section content below to know which delivery options are available for the course they are registering into.
- Registrations within 24 hours of course start time must be made by phone (403-220-2988).
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Course Level Learning Outcomes
- Establish communication and information expectations with third party companies
- Accurately process outgoing supplier, and incoming third party documentation and data
- Establish and maintain quality of multi-directional information
- Demonstrate how to set initial expectations in submission requirements
- Illustrate how to expedite and process incoming submissions
- Understand in depth impacts of not managing the flow of third party information
- Apply different review methods and communication tactics
- Demonstrate how to appropriately submit information as a Vendor
- Outline proper storage and security of information
Topics of Instruction
- Establishing documentation and data submission expectations
- Communication protocols
- Expediting incoming vendor/manufacturer submissions
- Review and Squad Check processes, workflows, and forms
- Returning vendor documentation and data communication methods
- Fulfilling requirements to customers
- Compilation of packages and manuals
- Storage and security of supply related documentation
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Recommendations and Requirements
Courses are 30 hours and are scheduled to be completed in either 5 weeks or 10 weeks. Generally, 5-week courses have two classes per week, and 10-week courses have one class per week.
Courses may be delivered in class, online, or blended (both in class and online). All delivery formats will use Desire2Learn (D2L) and Adobe Connect Meeting (ACM) tools to varying degrees and it is the students responsibility to ensure they are comfortable with these tools prior to the start of the first class.
Students are encouraged to read Student Online Learning Resources to determine the delivery format that will best meet their learning needs.
- Students familiar with D2L and ACM from previous course work require no further introduction to these learning tools.
- Students who register into an in class only course section and who are unfamiliar with D2L and ACM learning tools are recommended to take the necessary time to fully explore these learning tools prior to the start of class.
- Students who register into an online or blended course section and who are unfamiliar with D2L and ACM learning tools are recommended to take BMC 352 Learning Online.
For online and blended delivery, students should have access to their own computer with required software, Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors). Students should test their environment prior to the start of class to ensure everything is working properly.
- There is no special software required.
- There are no textbooks required.
It is strongly recommended that students attend every class. It is the responsibility of the student to communicate potential absenteeism to the instructor.