Note: 'course' denotes any Continuing Education offering (course, seminar, workshop, etc.)

Any exceptions to the refund, withdrawal and transfer policies outlined below would be clearly stated on the Receipt/Confirmation of Registration you received by email after enrolling in your course.

If a refund or transfer is approved, reimbursement will be made via the original payment method. Reimbursements by cheque may take two weeks or more to process.

Refund and Withdrawal Policy

A $25 withdrawal fee will be applied to all approved refunds, as per the following rules.

  • For a refund to be issued, notice of withdrawal from a course must be received ten calendar days or more prior to the start date of the course. The withdrawal fee will be deducted from the refund for the course fee.
  • If notice of a student's withdrawal from a course is received less than ten calendar days prior to the start date of the course, a refund will not be issued.
  • Failure to return course materials included in the original course fees — in mint condition — at the time of your notice of withdrawal will result in the cost of the materials being added to the $25 refund fee.
  • If tuition support has been used to cover the cost of the course, the student will be required to pay the $25 withdrawal fee before withdrawal can occur.

Transfer Between Courses

A $25 transfer fee will be applied to all approved transfers, as per the following rules.

  • To transfer out of a course that is less than 30 hours, the request must be received at least 10 days prior to the course start date.
  • To transfer out of a course that is 30 hours or more and taught in the classroom or in a blended format, the request must be received prior to the start of the second class session.
  • To transfer out of an online courses, that is 30 hours or more, the request must be received within seven calendar days from the course start date.
  • When transferring into a course with a fee that is less than the fee for the course in which the student originally enrolled, the student will be reimbursed the difference minus the $25 transfer fee.
  • When transferring into a course with a fee that is more than the fee for the course in which the student originally enrolled, the student will be charged the difference plus the $25 transfer fee.
  • Failure to return course materials included in the original course fees — in mint condition — at the time of transfer will result in the cost of the materials being added to the $25 transfer fee.
  • In some cases, the transfer fee may be adjusted to include non-refundable costs incurred by Continuing Education on behalf of the student.
  • If tuition support has been used to cover the cost of the course, the student will be required to pay the $25 transfer fee before the transfer can occur. Please fill out a new Tuition Support form specifying the new course and section you wish to transfer to and present it to Continuing Education registration staff.

Participant Substitution

Some Continuing Education programs may accommodate requests to substitute an eligible participant in place of the initial registrant. Please call 403-220-2866 for details.